Awaiting Order Arrival

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

I haven't received my order. What should I do?

Call or Whatsapp us. Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

When will I receive my order?

Track the status of your order: Discount Xpress Uganda provides the ability to track the status of an order by tracking number. But your is ready for same day delivery.

Our delivery agent will contact you when setting off.

Ordering & Payment

I have received my order. How do i pay?

We have 2 modes of payment.

Cash in hand

Mobile money payments MTN 0768152303

Bank Payment N/A Currently

How do i Order?

Ordering from Discount Xpress Uganda is quick and easy:

  1. Browse Products
    Visit our website and explore our wide range of electronics, appliances, and household essentials.

  2. Add to Cart
    Select your preferred item and click “Add to Cart.”

  3. Proceed to Checkout
    Review your cart, then click “Checkout” to continue.

  4. Enter Your Details
    Fill in your name, phone number, and delivery address accurately.

  5. Choose Payment Method
    Select your preferred payment option (Cash on Delivery or other available methods).

  6. Place Your Order
    Click “Place Order” to confirm.

  7. Order Confirmation
    Our team will contact you to confirm your order and arrange delivery.

📦 Fast delivery available across Uganda

When will I receive my order?

Orders are typically processed within 24 hours after confirmation. Delivery times depend on your location:

  • Kampala & nearby areas: 1 business days delivery, thats same day delivery

  • Upcountry locations: 1-3 business days

Once your order has been dispatched, our team will contact you with delivery details. We always aim to deliver as quickly and safely as possible.

If you have any questions about your order, feel free to contact our customer support team for assistance.

After sales

Whats the Warranty period?

1-5 Years Warranty depending on Product & Brand

How does the warranty work?

All products sold by Discount Xpress Uganda come with a warranty that covers manufacturing defects under normal use. The warranty period varies depending on the product and brand and is clearly stated on the product page or receipt.

If your item develops a fault within the warranty period:

  1. Contact our customer support team with your order number and a brief description of the issue.

  2. Our team will guide you through troubleshooting or request the item to be returned for inspection.

  3. Once verified, the product will be repaired or replaced depending on the warranty terms and product availability.

Please note:

  • Warranty does not cover damage caused by misuse, accidents, water damage, power surges, or unauthorized repairs.

  • The original receipt or proof of purchase is required to claim warranty service.

  • No refund of money is made.

For any warranty-related questions, our support team is always ready to assist and ensure a smooth, hassle-free experience.

Refund

What is your refund policy?

We offer refunds on eligible products returned within the specified return period, provided the item is unused, in its original condition, and includes all packaging and accessories.

How long do I have to request a refund?

Refund requests must be made within 7 days of receiving your order, unless otherwise stated on the product page.

Which items are eligible for a refund?

Refunds are accepted for:

  • Defective or damaged items

  • Wrong items delivered

  • Items that do not match the product description

All items must be returned in their original condition.

Which items are NOT eligible for a refund?

Refunds are not available for:

  • Items damaged due to misuse or mishandling

  • Used or altered products

  • Clearance or sale items (unless defective)

  • Personal care or hygiene items once opened